1. 7-Day Money-Back Guarantee
At BendWith, we want you to be fully satisfied with our Service. We offer a 7-day money-back guarantee on all subscription purchases. If you experience technical difficulties, persistent connection drops, or speed issues that our technical support team cannot resolve within 7 days of your purchase, you are eligible for a full refund.
2. Trial Period
We offer a 1-day free trial to allow users to fully test our Vless & Hysteria VPN configurations before purchasing a subscription. We strongly encourage all users to take advantage of the trial period to ensure compatibility with their ISP, network environment, and client applications before committing to a paid plan.
3. How to Request a Refund
To request a refund, please send an email to our support team at support@bendwith.com with the following information:
- Your account email address.
- Your Midtrans transaction or order reference number.
- A brief description of the technical issues you encountered and steps taken to resolve them.
Refund requests are typically processed within 2 to 3 business days. Once approved, the funds will be returned to your original payment method via Midtrans.
4. Non-Refundable Skenarios
Please note that refunds will not be issued in the following circumstances:
- Refund requests made after the 7-day guarantee window has expired.
- Accounts that have been suspended or terminated due to violations of our Acceptable Use Policy (Section 3 of the Terms of Service).
- Purchases made through third-party agents, app stores, or using non-refundable payment methods (e.g., certain prepaid gift cards or cryptocurrency if applicable).
5. Policy Revisions
We reserve the right to amend this Refund Policy at our discretion. Any updates will be posted on this page and will apply to all subsequent subscription purchases.